Privacy Policy

Policy Owner: Sean Johnston
Effective Date: January 21, 2026

1. Application and Scope

This Privacy Policy applies to personal information collected from customers, website visitors, and other individuals who interact with Mesa Solutions, Inc. (“Mesa Solutions,” “we,” “us,” or “our”) through our website, products, and services.

2. Commitment to Privacy

Mesa Solutions, Inc. is committed to protecting the security, confidentiality, and privacy of personal information in accordance with applicable privacy laws and regulations, including the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other relevant privacy frameworks.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information and explains your rights regarding such information.

3. Information We Collect

3.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, and registration details
• Business Information: Company name, job title, industry, and business contact details
• Communication Information: Messages, feedback, and other communications
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Support Information: Information provided when requesting customer support or technical assistance

3.2 Information Automatically Collected

• Technical Information: IP address, browser type and version, device identifiers, operating system
• Usage Information: Pages visited, time spent, click-through rates, and usage statistics
• Cookies and Similar Technologies: Used to enhance functionality and user experience

3.3 Information from Third Parties

• Business Partners: Authorized partners and resellers
• Public Sources: Publicly available information relevant to service delivery

4. Use of Information

4.1 Service Delivery

• Provide, maintain, and improve products and services
• Process transactions and manage accounts
• Deliver customer support and technical assistance
• Communicate regarding services

4.2 Business Operations

• Analyze usage and improve performance
• Conduct internal research and development
• Manage business relationships
• Prevent fraud and ensure security

4.3 Legal and Compliance

• Comply with applicable laws and regulations
• Enforce agreements and terms
• Protect rights, safety, and property
• Respond to lawful requests and investigations

4.4 Marketing and Communications

• Send marketing communications (where consent is required)
• Deliver relevant content and advertisements
• Conduct surveys and market research

5. Data Security

Mesa Solutions implements appropriate technical, administrative, and physical safeguards to protect personal information.

5.1 Technical Safeguards

• Encryption of data at rest and in transit
• Access controls based on need-to-know
• Continuous monitoring and system updates
• Secure, certified data centers

5.2 Administrative Safeguards

• Employee privacy and security training
• Background checks for personnel handling personal data
• Incident response and breach management procedures
• Vendor due diligence and contractual protections

5.3 Physical Safeguards

• Secure office facilities
• Encrypted and access-controlled devices
• Secure disposal and destruction of data

6. Data Retention and Deletion

6.1 Retention Periods

• Customer Account Data: Up to 360 days after contract termination
• Support Communications: Retained indefinitely for quality assurance and legal compliance
• Website Analytics: Typically 6 months to 2 years
• Security Logs: Retained as necessary for security and compliance

6.2 Deletion Procedures

• Personal data is deleted or de-identified when no longer required
• Customer data deleted within sixty (60) days of contract termination
• Secure deletion prevents data recovery

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, objection, and restriction of processing.

8. California Privacy Rights (CCPA/CPRA)

• Right to know what personal information is collected, used, or shared
• Right to request deletion (subject to exceptions)
• Right to opt out of the sale of personal information (Mesa Solutions does not sell personal data)
• Right to non-discrimination

9. Contact Information

Mesa Solutions, Inc.
1 Glenwood Ave
Raleigh, NC 27603

Privacy Officer: Bianca Zambrano, Chief of Staff
Email: datasecurity@mesaplatform.com